At Soni Fashion (sonifashion.in), we value your shopping experience and are always here to assist you with your queries regarding sizes, orders, tracking, shipping, or returns of our ready-to-wear garments.
1. Customer Support
For any general inquiries, order status updates, or assistance with returns and exchanges, please feel free to reach out to our dedicated support team:
Phone / WhatsApp Support: +91 9265569082
Email Support: mjshan125@gmail.com
Support Hours: 10:00 AM to 7:00 PM (Monday to Saturday)
2. Grievance Redressal
In accordance with the Information Technology Act and Consumer Protection Rules, if you have any unresolved complaints or issues that were not handled to your satisfaction by our customer support team, you can directly escalate the matter to our Grievance Officer:
Grievance Officer: Soni Fashion Management
Email: mjshan125@gmail.com
Response Timeline: We aim to acknowledge all grievances within 48 hours and resolve them within 15 business days.
3. Important Note for Returns
Please remember to share your Order ID and any relevant photographs or Unboxing Videos when contacting us for damaged or incorrect items to help us resolve your issue instantly.
